Frequently Asked Questions

Quick answers to the things our members ask most.

Click “Submit a Request” or open the app, register with your email, verify it and complete your profile. You can start booking sessions right away.
Go to your dashboard, pick a coach and an available time slot, then confirm. You will receive an email and a push notification reminder.
Yes. Open the session from your calendar and choose reschedule or cancel at least 12 hours in advance to avoid charges.
We accept major credit/debit cards and secure online payments. All transactions are encrypted and processed safely.
On the login screen choose “Forgot password”, enter your email and follow the reset link we send you.
Use the support ticket form above, or email us at support@thetrainerspace.com. We usually reply within 24 hours.

Still Have Questions?

Our support team is here for you, every step of the way.

Contact Us